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Resolving Concerns and Grievances

 

Complaints and Concerns (All Grade Levels)

(This information is also available in the Student Handbook.)

Usually, student or parent complaints or concerns can be addressed informally by a phone call or a conference with the teacher or principal.

For those complaints and concerns that cannot be resolved informally, the board has adopted a Student and Parent Complaints/Grievances policy at FNG(LOCAL) in accordance with Education Code Chapter 26A. This policy describing the grievance process in detail is available in the district’s online policy manual and is attached to this handbook as an appendix. A parent may file a grievance by submitting the district grievance form to the campus principal. The district’s grievance forms are available on the district’s website and can be viewed in the principal’s or superintendent’s office. A parent may also submit a grievance electronically.

In general, the written grievance form should be completed and submitted to the campus principal in a timely manner.

All grievances must be filled with the principal first. If the concern is not resolved, a parent or student may appeal to the superintendent or superintendent’s designee.

If the concern is still unresolved, the district provides a process for parents and students to appeal to the Board of Trustees.

Hearings at each level will be conducted in accordance with the timelines established by law described in the district’s policy at FNG(LOCAL).

Additional Notes & Links

  • FNG (Local) - Board Policy that provides the complaint/grievance process
  • FNG (Exhibit) - Standardized Forms for Level I, II, and III grievances, appeals, and requests, also available through the FNG (Related Links) page of the Board Policy Manual.