Special Needs Transportation Procedures

HEB ISD Special Needs Transportation Procedures


You can also download a printable version of the Special Needs Transportation Procedures.


HEB ISD Transportation Department: (817) 399-2441


Transportation Determination

The following procedures were established to facilitate safe, effective and efficient transportation for students riding special needs buses. On occasion, the Transportation Department receives requests from parents/guardians to deviate from these procedures. The Transportation Department reserves the right to authorize or deny deviations from these procedures based on the need to provide an acceptable level of safety and service for all students entitled to special needs transportation. These procedures apply to all special education students who require transportation as a related service. Any of these procedures may be modified by a student's ARD Committee, based on that student's individual needs.

Initiation of Transportation Services

Prior to initiating bus services, each parent verifies the accuracy of information on the Transportation Form provided in the ARD Committee meeting. The Transportation Form is given to the Special Education secretary by the educational diagnostician. It is then forwarded to the Transportation Department. Transportation services will begin within 3-5 working days from the day the information is received in the Transportation Department. 

Bus Schedules

Prior to initiating bus services, the Transportation Department will communicate to parents the exact date service will begin. A pre-designated place or location and the estimated time for pickup and delivery(Ten Minute Window). The schedule may vary slightly from day to day. Parents/ Guardians will be notified of any major changes to the route or schedule.

Bus routes are established to provide the most efficient service according to the needs of all students on the route. The Transportation Department is unable to approve parental requests for preferred pickup and delivery time. 


Pickup and Delivery

Students will not be picked up or delivered outside the boundaries of the Hurst-Euless-Bedford ISD. Exceptions to this rule will be made on a case-by-case basis by the Director of Transportation and the student's ARD Committee. To change the permanent destination of a student a Student Transportation Information Form must be completed. These forms are available in the office of every campus. They are to be faxed to the Special Education Department (817-354-3376) or delivered to the support staff building located at 501 Precinct Line Rd. Hurst TX 76053. Call the Special Education Department (817-399-2251) for more information.

Bus routes consist of one address for pick-up and one address for drop-off, five days a week. However, hardships will be considered.

A child care center or babysitter should be in the attendance zone of the student’s home campus or in the attendance zone of the school which the student attends, unless otherwise approved by the student's ARD Committee.

A student will not be transported if the student arrives to the bus without adaptive equipment that is stated in the Transportation Supplement. 

Parental Responsibility

The following parental responsibilities will help ensure that the child arrives at school and returns home safely.

  1. Attend any mid-year Admission, Review and Dismissal Committee meetings and all annual ARD meetings.
  2. Verify the accuracy of the Transportation Information Form for special education students.
  3. Support your student by helping them understand the Rules and Regulations of the School Bus.
  4. The student shall be ready for the bus within two (2) minutes of the scheduled time each morning. Drivers are not allowed to honk the horn. Drivers will wait a maximum of two (2) minutes after the scheduled time for the child to board the bus. If the bus leaves after waiting the 2 minutes please call transportation to discuss the options at 817-399-2441.
  5. A parent or guardian listed on the student’s Transportation Information Form shall be home when the child is picked up in the morning and brought home in the afternoon. A parent may give permission for his/her child to be left unattended by signing a written release on the Transportation Information Form. If a student is to be left alone the student must have access into the house. The driver is not allowed to accept responsibility for house keys, opening the door or entering the home. If the student is unable to be left alone and the responsible person is not available to receive the child, the driver will follow the procedure outlined below:
    1. The bus driver will inform the Transportation Department that an attempt was made to deliver the student home and an authorized parent/guardian was not available to receive the student.
    2. The Transportation Department will attempt to contact the parent/guardian by telephone. 
    3. The Transportation Department will contact the school to inform them that the student is being returned to the campus. The parent/guardian will be responsible for transporting the student home.
    4. If school personnel cannot be reached (or after 4:00 p.m.), the bus driver is authorized to take the child to the support staff building located at 501 Precinct Line Rd. Hurst TX 76053. The parent/guardian will be responsible for transporting the student home.
    5. A letter from the campus principal will be sent to the parent/guardian as a reminder of the parent’s/guardian's responsibilities.
    6. Repeated occurrences may result in a report being filed with the Texas Department of Protective & Regulatory Services. 
  6. For questions about transportation services, please contact the Transportation Department at (817) 399-2441. Bus Drivers are unable to answer questions about details of service for students. 
  7. The parent must notify the Transportation Department office (817-399-2441) when the student will be absent from school or will not ride the bus that morning or afternoon. If a student does not ride the bus for three (5) consecutive days without parental notification, service will be temporarily discontinued until the parent calls the Transportation Department to reinstate service.This is necessary to maintain an efficient transportation system for other participating students. Service will be resumed after notification by the parent/guardian that the student is ready to return to school.
  8. Bus drivers are not authorized to change pickup and/or delivery addresses.
  9. Parents must maintain consistent day care. Frequent changes affect students assigned to the bus and adversely impact transportation to the other students on the route.
  10. The bus monitor will be at the steps of the bus to assist the student up and down the bus.
  11. Parents must secure medication in a book bag/backpack if medication is accompanying the student to and from school(Authorized by School Nurse and Transportation). The bus driver and/or bus monitor will not hold or be held responsible for safe keeping of medication during the bus ride.
  12. Students who are unable to negotiate the steps of a school bus will be transported to and from school in their wheelchairs for safety purposes. Students in wheelchairs must have properly operating lock brakes, footrests, armrests, and a lap safety belt attached to the chair.
  13. Parents must ensure that any wheelchair which is to be occupied during transit has a tubular metal frame, four wheels, and
    a high backrest. Batteries (where fitted) should be carried below seat height and be adequately secured for the forces anticipated and to prevent acid spillage. As recommended by the American Academy of Pediatrics, lap boards or trays (metal/plastic) attached to the wheelchair shall be removed and secured separately for transport.
  14. HEB ISD employees are the only individuals authorized to operate the lift equipment. All wheelchairs will be backed onto the lift, the brakes will be applied, and an electric wheelchair's power will be disengaged. The power to the electric wheelchair will remain disengaged during transport and until the student is lowered to the ground and moved off of the lift. 

Student Responsibility and Discipline

The student is expected to follow the Hurst-Euless-Bedford Rules and Regulations. Exceptions are provided below:

If a student is unable to follow the standard bus regulations, a Behavior Intervention Plan (BIP) for bus behavior will be developed for the student during the ARD Committee meeting. The BIP will address prevention strategies, reinforcement for desired behavior and consequences for inappropriate bus behavior. Transportation will be provided a copy of the student's BIP, if it addresses bus behavior. 

Student discipline will be managed by bus personnel as stated in the student's Behavior Intervention Plan. Consequences of seriously disruptive behaviors which violate the Behavior Intervention Plan may include, but are not limited to: 

  • returning student to home, school or other approved location
  • parent notification
  • removal of bus privileges for up to three days
  • reconvening the ARD Committee to consider alternative arrangements, including additional safety features or more restrictive transportation services. 


Mission Statement

Support Student Achievement by Providing a Safe Journey to Learning. 

Selected District Leaders

  • Dr. Joe Harrington, Superintendent of Schools
  • Conrad Streeter, Deputy Superintendent-Instruction
  • (TBD), Assistant Superintendent-Secondary
  • Darla Clark, Assistant Superintendent-Elementary
  • Rene Riek, Executive Director of Special Education
  • Dobie Williams, Assistant Superintendent-Business Operations
  • Brian Merchant, Director of Transportation